Position Title:                            Program Coordinator, Landlords and Community Liaison

Organization Structure:            Reports to Programs Manager, RAP

Job Status:                                 Full-time

Location:                                    Mississauga - RAP Centre

Number of Positions:                1

Wage:                                          $34.00/hour for 40 hours/week

This is not a bargaining unit position.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks!

Scope
Polycultural Immigrant and Community Services is a not-for-profit organization with a mission to help individuals and communities to gain equal opportunities to become productive members of Canadian society. Our organization has a strong history of helping newcomers, youth, women, and seniors. Reporting to the Reception Center Programs Manager, the Program Coordinator, Landlords and Community Liaison develops working relationships with larger multi-unit For-Profit and Not-For-Profit Housing Providers in the Mississauga Peel/Halton region at the senior levels to help secure more housing options for refugees within the Refugees’ Reception Center through assessment, planning, facilitation, coordination, and advocacy.

Responsibilities include but are not limited to:

• Creates and maintains database of potential multi-unit For-Profit and Not-For-Profit Housing providers in the Mississauga Peel/Halton region
• Determines appropriate housing options, with consideration to location and proximity to necessary community services
• Creates partnerships with women, youth, LGBTQS+, and other shelters in the area
• Develops and maintains strategic partnerships to provide housing opportunities for refugees based on their unique needs
• Develops strategic partnerships to reduce housing application rejections; promotes living communities outside of GTA
• Negotiates competitive rental rates for refugees
• Builds database of peer partners in community to help with refugee services, such as furniture, moving, etc.
• Ensures staff access and utilization of all available resources to maximize efficiency in the provision of services to clients, including information and referral, assessment, and linkage/access to community services
• Maintains ongoing understanding of the individual needs, respecting values, preferences, beliefs, heritage, and identity
• Actively coordinates with logistics and housing coordinator to explore solutions and remove obstacles to assist clients to have permanent housing
• Conducts assessments, utilizes care planning tools, facilitates care coordination, and advocates for access to services
• Collaborates with staff to ensure wraparound services are being offered through outreach, mental health services, providing harm reduction support, and housing
• Effectively communicates with co-workers, consulting and sharing resource information and providing case coverage as required
• Maintains accurate client records, including case note documentation and progress reports
• Responsible for compiling statistical information and preparing reports for various stakeholders
• Participates in coordinated service meetings
• Fosters ongoing development and education of staff, including identifying individual staff learning needs and recommending educational learning paths in consultation with Human Resources
• Models appropriate behaviors to staff that are consistent with our Mission and Values
• Other duties as required

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Communication

Uses a variety of communication styles and strategies to foster open communications and the exchange of information and discussion on an ongoing basis.

Continuous Learning

Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve clients’ needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform job more effectively.

Leadership

The ability to recognize, attract, and administer talents to work toward a shared vision and purpose in the best interests of the organization, the people comprising it, and the people it serves. The "team" here should be understood broadly as any group in which the person takes on a leadership role, formally or informally.

Self Management

The ability to effectively and responsibly manage your own actions, wellbeing, and time to achieve organizational goals, self-improvement, and personal growth. To maintain an effective work/life balance in response to a stressful, challenging, and dynamic work environment.

Teamwork

The ability to work cooperatively with others in a participatory or leadership role to create teams that use the combined strengths of individual members to accomplish organizational goals.

Qualifications & Experience

• Degree in Business or related field, or equivalent combination of education and/or experience
• Minimum 5 years of experience with presentations, project management, and property management    
• Knowledge of GTA and surrounding areas housing landscape and community resources
• Demonstrated ability to work with large corporate entities and not-for-profit institutions
• Demonstrated ability to partner and work effectively with all levels of staff, housing providers, families, and external agencies
• Ability to promote positive presentation strategies of advantages for landlords to want to host refugees
• Well-developed conflict resolution, mediation, and group problem-solving skills to work successfully with others to resolve contentious issues in a positive, ethical, and respectful manner within a diverse environment and with staff at all organizational levels
• Strong planning, time-management, leadership, and organizational skills to manage and prioritize multiple projects and tasks in a fast-paced environment
• Ability to understand and work across a wide range of cultural and political contexts
• Orientation to excellence that acknowledges and builds on the strengths of all stakeholders, including staff and our client population
• Excellent critical thinking and analytical abilities with a strong focus on driving results
• Excellent computer skills: Office 365 - MS Word, Excel, PowerPoint, Outlook, and database
• Ability to work independently and on a flexible schedule
• Valid driver’s license and access to reliable vehicle

Other Requirements

• A satisfactory Vulnerable Sector Police Check (completed when an offer is made) 

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources if contacted for an interview/testing so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.