Position Title:                                Settlement Counsellor - CUAET (Ukrainian/Russian speaking)
Organization Structure:                Reports to the Programs Manager
Job Classification:                        Counsellor
Job Status:                                     Full-time
Location:                                        Roncesvalles
Wages:                                                     $26.45/hour for 40 hours/week

This is a bargaining unit position.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks!

Scope
Responsible for ongoing settlement counselling and full scope of settlement assistance, including immediate and settlement needs assessment, solution-focused counselling, delivering group/individual orientation, information and referral provision, interpretation, and employment-related counselling.

Responsibilities

• Provide the full range of settlement services to new immigrants and newcomer families. Deliver settlement needs assessments for each newcomer or newcomer family.
• Provide solution-focused counselling by setting settlement goals and developing a plan of action for every client
• Connect newcomers with the internal programs and modules of settlement services we deliver
• Provide interpretation for languages tested to eligible clients required for addressing settlement needs
• Conduct regular follow up, identifying if set goals have been met
• Organize and facilitate information group sessions on settlement topics
• Organize and facilitate newcomer clubs for target community
• Recruit settlement mentors, and perform matching and regular monitoring of mentor and newcomer connection
• Provide information and referral to external programs and services that will be determined by each client/family. Provide comprehensive information on orientation to Canadian society.
• Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues
• Maintain and expand client’s base through outreach, community penetration, and itinerate functions, which includes off-site visits, developing of outreach materials, and promoting community networks to link newcomers
• Maintain strong working relations with agency programs and partner agencies
• Effectively track services in internal and external databases and provide accurate reporting for supervisor
• Achieve the targets set by Programs Manager
• Actively participate in the professional development initiatives
• Other program operational duties assigned
  
  

Competencies

Adaptability
Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Planning & Organizing/Time Management
Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Communication
Using a variety of communication styles and strategies to foster open communications and the exchange of information and discussion on an ongoing basis.

Initiative
Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service
Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their satisfaction.

Qualifications

• A degree/diploma in Social Work, Counselling, or Education, and at least three years of experience working with immigrant communities or a combination of experience and education that fulfills the requirements
• Registered Social Worker (RSW) is a definite asset
• Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members: present the certificate of membership)
• Comprehensive Knowledge of Polycultural’s Service delivery manual
• Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
• Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life
• Excellent interpersonal, cross-cultural, written, and verbal communication skills
• Experience in outreach, community development, and marketing of program and services
• Ability to work flexible schedules on an as-needed basis
• Fluency in the Ukrainian or Russian language is required

Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when an offer is made) 

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources if contacted for an interview/testing so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.